FOW: What prompted the decision to move the platform on to a cloud-provision basis?
MM: We made the decision to leverage the cloud because of the many benefits it will provide to our users. One of the biggest benefits of cloud services is accessibility. Users can access the TT platform over the Internet through a browser, desktop or mobile device.
Distributing software via a cloud-provisioned platform also provides users with significant secondary benefits. In a SaaS model, the provider has direct control over the user experience. In our next-generation platform, for example, we are able to tune our application and infrastructure for the highest performance because we operate the solution end-to-end and across technology stacks.
Additionally, SaaS is more operationally efficient from the perspective of the service provider. SaaS allows for uniform service deployment and operation and direct visibility into the state of services. We directly monitor the application and infrastructure 24x7, which gives us deep visibility into system performance and helps us anticipate and prevent impending problems. When there are issues, we can roll out fixes to our global user base in a matter of minutes. This level of manageability and support is difficult, if not impossible, to achieve for an ISV supporting many bespoke on-premise deployments.